Requirements:

Overview:


This guide will show you how to get Build badge access on your phone using Alta Open and Avigilon Atla.

  • Section 1: Getting Setup
  • Section 2: Using the App


Section 1 - On the Phone:

  1. You will receive an email from Avigilon Alta with the subject "Activate your mobile key for Smith + Howard." Open the email from your phone Outlook app.                                                                          

  2. Tap on the icon for your respective app store and download the Alta Open App. If you can't see the Google Play store, it may be cut off on the right. Just drag the email over.                                        

  3. Once you have the app downloaded, scroll down on the email and press the "Set up on Phone" button.                                                                                                                                                          

  4. Enter your S+H email.                                                                                                                                                                                                                                                                                                          

  5. Select open Email App and select Outlook. Avigilon Alta will send you another email that looks like the previous. Open it and select "set up on phone" again.                                                                                  

                   
  6. Open Atla will ask to set up Bluetooth. Give the device access to Bluetooth whenever the app is open.                                                                                                                                                            

               
  7. After giving permissions to Bluetooth, Alta Open will finish setting up. Leaving the following screen but your name:                                                                                                                                                


Section 2 - Using Alta Open:

 

  1. After setup, you will need to have the app open on your phone in order for it to work. You can give it additional permisions to where it will have Bluetooth access even when the app is running in the background. This will allow you to open doors without touching your phone or keycard. NOTE: Giving the app extra Bluetooth permissions will drain your battery faster, as it will be looking for doors to open while you. Closing out of the app at the end of the day or at least the end of the week is recommended.
  2. When walking up to a locked door, wave an inch away from the sensor. You will see lights circle until a beep, and the door is unlocked. 
  3. If the door is not unlocking, make sure the Alta Open app is at least open in the background
  4. Alta Open does not give access to the elevator or the parking deck.

Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.