Requirements:
  • GoFileRoom account
  • Micrsoft Authenticator on your phone

Overview:


In order to follow Thomson Reuters mandates that have changed the Single Sign-On (SSO) login process. If your account uses SSO you should remain unaffected, but if you have never used SSO OR you have an admin account that will be excluded from SSO follow the steps below.


How to setup your GFR login without SSO:


Your admin account can sign-in without SSO however if this is a shared admin account or you have been excluded by SSO you will need to setup Multi-Factor Authentication. Follow these steps below.

  1.   Go to the regular GFR sign-in link and enter your admin account email: GoFileRoom

  2. You will be redirected to a new page, and will be prompted to setup Multi-Factor Authentication. Select the "Google Authenticator or similar" option. 

  3. A QR Code will generate. You will need to have Microsoft Authenticator installed on your phone. Use this link to install on your phone Installing Microsoft Authenticator on your Mobile Device : S+H Technology Systems (smith-howard.com)

  4. Once you have already installed the Microsoft Authenticator app, you will Add a work or School account and select the QR code sign-in method to scan the QR code on your computer screen. 

  5. You will know you have successfully added the account when you see your Thomson Account and a re-occurring code appear. 

  6. Enter the code back on your sign-in session for GoFileRoom in step 3 of this article.  

  7. Once you have entered your code in a timely fashion, you will be prompted a Recovery code, in case your MFA device is lost. Please save this code within Bitwarden or another secure folder. 

  8. You will now be able to login after you continue. Going forward whenever you sign-in manually, you will have to find the one-time code in your Microsoft Authenticator App.









NOTE: When signing in manually again you will have to setup a new password using Thomson's TRID. If you do not know your password you can always use the Password Reset option.





Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.