When experiencing issues with using or accessing a remote system, the Technology Department may require information about the connection being used. This guide will include steps to produce that information.


Requirements:

  • Access to Smith + Howard Remote System
  • A working Internet connection

Overview:


First, establish a Remote Session, as normal. Then, follow the steps below to collect the wanted information:


Collecting the Connection Information:

  1.   Click on the Connection Icon in the Information Bar:
  3. In the new window, click to expand for more details
  5. In the new window, press the control key and c, (CNTRL+C) to copy the information to your clipboard
  7. Paste this into a reply to your ticket or other communication with your Technology representative.






Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.