Overview
This support article covers how to resolve the issue of missing or not working drives especially when on VPN. You must verify that you are connected to the VPN and that you have closed all other open applications.
Fixing Drives - J:, K:, L:, etc
In Office
- Verify you are connected to your dock and have network access not via WiFi.
- Restart your computer or sign off
- Sign back into your computer
- Your drives should be working, if they are not please try the VPN/Out of Office instructions below.
VPN/ Out of Office
- Restart your computer, log in, verify you have internet access and that the VPN is connected.
- Click on the Start menu
- Type Run and click on the Run Desktop app.
- In the new RUN window type GPUPDATE and click on OK
- A black window will appear for a few moments and disappear
- Once the black window is gone please check your J:, K:, & L: drives and if they are working. If not you may need to sign off or restart your workstation first.
If you continue to have issues with this please reach out to the Help Desk:
- Web: https://helpdesk.smith-howard.com/
- Email: [email protected]
- Phone - 404.879.3434/x3434 - for urgent, urgent after-hours, or if you are unable to use the other methods