This article includes instructions on how to manage an in-progress phone call from within Cisco Jabber. This application is included with all firm-issued workstations and can be used, among other things, to receive and control phone calls.


Requirements

  • Firm-issued workstation
  • Firm-issued telephone number/Extension
  • Connection to the Firm network via wired, in office wireless, or VPN
  • Jabber running and signed in

Overview

Once a phone call in connected to your Smith & Howard extension, Jabber can control that phone call. Depending on the Call-Handling mode that Jabber is in, Jabber will either control the call through the desk phone or directly through the computer. For more information about Jabber, see:

      Managing In-Progress Calls Using Jabber

      If Jabber is running and signed in when a telephone call begins, Jabber will automatically open a new call management window on your computer.


      All of the phone's functions can be reached through this screen. Some of the key functions are:


      Keypad:

      • This button will open a sub-menu with the digits 0-9, allowing you to interact with automated phone menus

      Mute:

      • This button will mute your side of the phone call, but you can still hear the caller

      Volume:

      • This button will adjust the volume you hear of the phone call. This does not affect the volume for the other person on the call.


      More:

      • This button will open a sub-menu with more in-call functions

      • This includes:
        • Hold
        • Transfer
        • Conference

      End Call:

      • This button will end the current phone call