Requirements:

  • Adobe Acrobat
  • Internet Connection
  • PDF to test with

Overview:


This is a short article that guides users on how to update a setting in Adobe Acrobat for large documents or PDFs that members are met with the application crashing, "Not Responding", or looping/getting stuck at a loading prompt. 


To correct crashing or stuck reading prompts, change the Screen Reader Options: 

 

  • Launch Adobe Acrobat
  • Open Edit menu> Select Preferences > Reading >Under Screen Reader Options >Change Page vs Document to For large documents, only read the currently visible pages > OK. 
  • If this does not, please try changing Page vs Document to Only read the currently visible pages.

Preferences Categories: Commenting Documents Full Screen General Page Display Accessibility Adobe Online Services Color Management Content Editing Convert From PDF Convert To PDF Forms Identity Internet JavaScript Language Measuring (2D) Measuring (3D) Measuring (Geo) Multimedia & 3D Multimedia (legacy) Multimedia Trust (legacy) eading Reviewing Search Security Security (Enhanced) Signatures Spelling Tracker Trust Manager Units & Guides Screen Reader Options For large documents, only read the currently visible pages Page vs Document: Minimum number of pages in a large document: 50 [Z Confirm before tagging documents Reading Order Options Infer reading order from document (recommended) Reading Order: [3 Override the reading order in tagged documents Read Out Loud Options 7 Volume: Use default voice Microsoft David Desktop - Voice: [Zl Use default speech attributes Documents > Onlvread\the, currently visible pages > OK/ 5 150 Words Per Minute: [3 Read form fields OK Cancel


Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.