Requirements:

  • Firm Issued Laptop
  • An active and working internet connection


Overview:


Status Gator ensures your team stays informed about vendor-specific service disruptions, promoting seamless operations. This essential tool continuously monitors the status of software and services utilized by our S+H Family of Companies.

  • How to Access Status Gator
  • Status Meanings
  • How to Report Service Outages
  • How to Subscribe to Updates


How to Access Status Gator:

  1.   Status Gator can be accessed from the Firm Bookmarks > Tech Folder > Cloud Service Status
  2.   Direct link to Status Gator: S+H StatusGator Dashboard. 


Status Meanings:

 

  1. Whether it's a critical outage or performance degradation, StatusGator detects issues early so you can act swiftly and avoid costly downtime. This feature ensures you have all the information in those critical moments at the start of an outage.
  2. Early Warning Signals are indicated by color: 
    1. Green = Service is up (Up)
    2. Yellow = Potential Issue (Warn)
    3. Red = Likely Issue (Potential downtime)


How to Report Service Outages:

 

  1.  If you experience any issues that aren't reflected on the status page, you can report them by clicking the flag icon next to the specific service.
  2. You can also optionally include a description of the issue.


How to Subscribe to Updates:

 

  1.  In the upper-right corner, click the Subscribe to updates button. Choose whether you want to subscribe to updates for all services or specific ones.
  2.  Enter your email address, confirm your subscription using the email sent to you, and you're all set!



Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.