A few Frequently Asked Questions:
Q- What about my new and old voicemails?
A – Your new voicemail will be available in both Outlook and Zoom. Your old voicemail will be in Outlook until you delete it and in Jabber until 1/21/2022.
Q – If I need headphones or earbuds what do I do?
A – We have headphones, earbuds, speakers, and speaker phones available. Please contact the Help Desk to request.
Q – What if I have additional questions or would like additional training?
A – As always, the Help Desk is available, and we will be updating our Frequently Asked Questions list as more questions come in. However, if you would like to speak in person with someone, we will be publishing times when we are available for onsite and remote training and assistance.
Q – Will I be getting a new desk phone?
A – No, we will not be providing desk phones as the new Zoom Phone system better supports Work from Anywhere and in office hoteling
Q – Do I have to be logged into my workstation to take/ make a call?
A – To use your workstation to make/receive calls you do; however, you can use the Zoom Phone mobile app to make and receive calls from your mobile phone using the same number on your current desk phone.
Q – I heard we were getting the ability to text from our desk phone numbers, how do I make that work?
A – We have not enabled that yet, we hope to enable it late in January 2022
Q – What should I do with my old desk phone?
A – Nothing at this time, we will be working through the office to remove the old phones and adjust the cables going to your computer to support this change.
Q – What login should I use to connect to the Zoom application on my workstation and mobile phone?
A – Please use the same login method you use for Zoom currently, using your appropriate firm email (S+H, SWHM, or Synexus) via Single Sign On (SSO). For help and instructions on this: https://helpdesk.smith-howard.com/support/solutions/articles/5000062931
Q – Can I import contacts and if so, how do I import contacts in to Zoom/ Zoom Phone?
A – Yes, you can link your Outlook contacts and here are instructions on how: https://helpdesk.smith-howard.com/support/solutions/articles/5000074145
Q – I did not receive my activation email yet, what should I do?
A – First, please search Outlook for “Zoom Phone” and if you find nothing there please check your Mimecast SPAM hold. If you still do not find it then please open a ticket with the Help Desk letting us know you do not have an activation email.