S+H Technology Services

Making a call

Note: If you're calling a phone number displayed in another application (for example, Outlook or a web browser), use click-to-dial or highlight-to-call. 

1. Sign in to the Zoom desktop client.
2. Click Phone.
3. Call a number using one of these methods:
   • Dial a number using the on-screen or keyboard number pad, then click the phone icon. If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.
   • Copy and paste a number in the text field, then click the phone icon.
   • Type a name or number above the dial pad to search through your internal, external, and synced contacts. Click a search result to make a call. Each internal or external Zoom contact appears as a single search result even if the contacts has several numbers.
   • Note: If calling an international number, make sure that Zoom Phone supports outbound dialing to that number. Contact your admin for help.
4. Click the Caller ID drop-down menu to change the outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.
   Note: Review the features and limitations of your outbound caller ID number.
5. Use the in-call controls.

Calling a synced contact

If you set up contacts sync, you can call contacts added to your Google, Office 365, or Exchange account.

Note: You can only call your synced contacts using the Zoom desktop app. Synced contacts are not available on the Zoom mobile app or provisioned desk phones.

Using the contacts directory

1. Sign in to the Zoom desktop client.
2. Click Contacts.
3. In the My Groups section, click Cloud Contacts and select a contact to call.
4. Click Call. Alternatively, you can hover over their name in the directory and click the phone icon.
   Note:
   • Make sure your synced contact has a phone number attached. If they don't have a phone number, they will still appear in Cloud Contacts but you will not be able to call them.
   • If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call it. Clicking Call will call the first phone number displayed.
5. Use the in-call controls.

Using contacts search

You can also call synced contacts by typing their name or number in the search box above the dial pad.

1. Sign in to the Zoom client.
2. Click Phone.
3. Type a name or number above the dial pad.
   Note: If your synced contact has multiple numbers, you will see an entry for each number.
4. Click the Caller ID drop-down menu to change the outbound caller ID number.
5. Click the phone icon.
6. Use the in-call controls.

Receiving a call

1. Sign in to the Zoom client.
2. During an incoming call, Zoom Phone will display a call notification to help you identify the caller.
   Note: You will not receive call notifications if you manually set your status to Do not disturb.
3. Click one of these options depending on the call notificationyou get:
   • Accept: Answer the call.
   • Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).
   • Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone).
   • Dismiss (if call was routed to you through a call queue): Skip the call notification and remove yourself from the current call queue distribution. The call queue will attempt to reach other call queue members.
4. If you are currently in a call, you will see these options in the call notification:
   • Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
   • Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
   • End & Accept: End the current call and answer the incoming call.
5. Use the in-call controls.

Not Receiving Calls During Zoom Meetings?

1. In the Zoom desktop client, click on the Settings icon

2. In the new window, click on Phone from the options along the left

3. Make sure that 'Hide incoming calls while in a Zoom Meeting' is unchecked.

Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.