Requirements:
- Firm issued workstation
- Assignment to an application hosted in the Company Portal
Overview:
This article will describe how to reinstall an application that is listed in the firm’s Company Portal. The Company Portal is installed on firm workstations and lists some of the applications that assigned to individuals in the firm. In the event that one of these applications does not work correctly, a “reinstall” can be initiated from the Company Portal to try to fix the application. Note: Not all applications are available in the Company Portal at this time.
Section 1: Opening the Company Portal
- Click the Start Button and type “Portal”
- Click on the icon to open the Company Portal
- The Smith & Howard Company Portal opens, listing the applications available to you
Section 2: Repairing an Application
- Find the application that you wish to repair (you may need to use the search bar in the upper-left corner) and click to select it
- Click the “Reinstall” button next to the applications name
- The re-installation process will begin. Activity will show as tracing dots at the top of the Company Portal window while the re-installation is in progress.
- The re-installation will be complete once the dots are gone.
- Restart your computer.
- Attempt to use the application again to determine if problem still persists.
Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.