Requirements:

  • Firm issued workstation
  • Valid and current login information for SurePrep

Overview:


This article will describe how to install SurePrep's SPBinder update to your workstation. SurePrep will apply updates periodically that automatically install to your workstation that require no interaction from the user side. Some more major updates require updating SurePrep's program installed on the local workstation, called SPBinder. This article will describe how to install the SPBinder updates to your Smith & Howard workstation.


Section 1: Installing the workstation client update


  1. Ensure that any SurePrep Binders, Internet Explorer, and Chrome are all closed
  2. Open Windows Explorer by clicking on the Folder icon on the Windows Task Bar

  3. In the address bar, type L:\IT_Helpdesk\Installs-Updates\SurePrep and press Enter





  4. Double click on the SPBinder icon to begin the installation.




  5. The installation will proceed without requiring any interaction. You may see windows with progress bars briefly on your screen or your mouse cursor showing activity.
  7. The installation will be complete once all of the windows have closed automatically.


Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.