Requirements:

  • Firm issued laptop
  • Logon and access to BNA IncomeTax Planner Web

Overview:


This article will walk you through addressing the issue of Turbo asking for a Sign In when attempting to open a planner.

Installing new version of Turbo client (version 19.9)

 

NOTE: It is recommended to run BNA ITWeb from Google Chrome instead of Internet Explorer as it is more stable, runs more quickly, and has fewer issues. 

  1. Go to L:\IT_Helpdesk\Installs-Updates\Turbo and run Turbo Plugin

  2. Installer will close by itself when it's done

Opening a plan

1. Select a plan to open

2. The browser will ask to open Turbo.net for PC
   

3. Another window will pop up, select Trust all applications from this source and click Run
   

NOTE: After performing the above, another pop up may appear, asking for sign in credentials, make sure to select "Sign in as anonymous user" and it should auto-populate with https://turbohub2020a.bnaitweb.com then click Sign In

    

4. After that Turbo will begin opening the planner

Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.