How-To correct the “Unable to Access Registry” error when viewing documents in GFR

 

Requirements:

  • Smith & Howard issued laptop/desktop
  • Access to L: drive on Smith & Howard network through being at the office or connected via VPN.


Overview:


  • Description of problem
  • Resolution

Note: This is a known issue by Thompson Reuters/ GoFileRoom and may return. Please use this to correct the issue should it happen again in the future.


Description of problem:


When opening a PDF document in GoFileRoom (or any PDF document opened through Internet Explorer), the following errors may occur:



Resolution:


  1. Navigate to L:\IT Helpdesk.
  2. Once in the folder, double-click on the file “GFR_fix.bat”



  3. This will bring up a command prompt that looks like the following:



  4. Follow the instructions in the command prompt window by pressing any key. The script will run and you will see the following:


  5. Please return to GFR and open an Adobe to verify the script has worked.


Should you run into any issues or need assistance, please contact the help desk. You can submit a ticket HERE , by emailing the help desk at [email protected], or by calling 404.879.3434/ x3434.